is committed to protecting your privacy.

This Privacy Policy will provide information to you regarding how we collect and use your personal information, and about choices, you have concerning our use of such information. Please read this Privacy Policy carefully. From time to time, we may revise this Privacy Policy to address new issues or changes to our practices. These changes will be posted here so that you will always know our privacy policies. Please check this Privacy Policy periodically to see if there have been any revisions. is a Web site independently operated under an agreement with Charter. Some offers brought to you by are not available directly from Charter.

If you have any questions or concerns about our privacy practices, please send us an e-mail at

Scope of Privacy Policy

This Privacy Policy applies to’s method of collection and use of information gathered by us for the customers that we serve on (the “Web Site”). However, please note that the privacy practices of the Charter are not covered by this Privacy Policy. In addition, once you leave our Web Site via a link or otherwise, this Privacy Policy does not apply and cannot and is not responsible for how data and information obtained from you on other Web sites is used by the operators of such Web sites.


We believe that protecting the security of your Personal Information is very important. Therefore, we have put strong security measures in place to attempt to protect your Personal Information. Access to Personal Information is limited to employees or other authorized individuals, and a limited number of our fulfillment partners. Identities are verified by internal network access rules and application username/password pairs. Data fields that identify individuals are separated from non-sensitive data fields. Data identifying Personal Information is encrypted through the use of industry-standard AES encryption methods and practices. Data decryption keys are kept physically separate from encryption keys and encrypted data. Records are marked with tamper-proof authentication digests. requires internal users to use’s standardized methods of data transfer, encryption, and storage. We encourage external parties, service providers, and vendors to use our standardized methods of data transfer, encryption, and storage, or an equivalent method.

We also monitor hardware and software logs for operational compliance with security policies. quarantines data that arrives on a channel not approved in the policy until its source and disposition can be determined in accordance with the security policy. Consequences of non-compliance range from a delay in reporting response times to refusal to accept or verify data, in accordance with penalties specified by the contract.

Barriers erected to prevent potential breaches of secure information include a sophisticated security system, internal audits, internal policies/procedures, and a daily backup of all information. The Director of Technology is responsible for all aspects of secure information within

No service provider/vendor/external party should be able to decrypt the encrypted data of any other service provider/vendor/external party should data be misdelivered.

Enforcement monitors data center metrics on approximately a weekly basis. Network vulnerability testing and standard NOC monitoring are provided by the data center administration staff, with options for performing third-party security audits on demand. performs full recovery tests prior to the live deployment of a new application or server system. performs recovery tests of backup media on a monthly to quarterly schedule to assure that existing backup regimes have created working recovery sets. actively monitors current and upcoming regulatory and compliance issues through outside legal resources.

Information Collected by

Personal information (“Personal Information”) may include the following:

  • name
  • address
  • e-mail address
  • phone number(s)
  • credit card number and expiration date
  • computer system specs
  • gender (optional)
  • age (optional)

We may request Personal Information from you in connection with your use of, or participation in, the Web Site, including applications, registrations, suggestions, or requests for additional information, or in connection with other services or resources provided on or through the Web Site. Personal Information is collected and stored on servers owned and maintained by a third party and leased to exclusively. A confidentiality agreement exists between and such a third party.

If, and only if, you indicated during the application or registration process you would like to receive advertising and promotional materials related to, we may also use your Personal Information to send information from our media partners or service providers. On occasion, for example, we or our media partners and service providers may send you an e-mail to introduce products or services that might be of interest to you. We may also use your Personal Information to keep in touch with you when necessary, for example, to send you a confirmation, rebuttal, shipment, or reminder e-mail messages. If you identify yourself to us by sending us an e-mail with questions or comments, we may use your Personal Information to respond to your questions or comments. (We may also file your comments for future reference.) You may opt out of receiving e-mail at the time the request for your Personal Information is made at In addition, the e-mail will include instructions on how to unsubscribe.

We may also share Personal Information with our service providers and vendors. We will attempt to require that each of these service providers and vendors not use or disclose your Personal Information for any purpose other than providing you or us with products and services. However, we cannot guarantee their compliance with these restrictions. does not sell Personal Information to third parties.

We reserve the right to provide or use your Personal Information in the following circumstances. We will release specific information about you or your account to comply with any valid legal process such as a search warrant, subpoena, statute, or court order. We will also release specific information in special cases, such as if there is an attempted breach of the security of the Web Site or a physical threat to you or others.

Passively Collected Information and the Use of Cookie Technology

Cookies are pieces of information that a Web site transfers to an individual’s hard drive for record-keeping purposes. Cookies make web surfing easier for you by saving your preferences while you are at our site. We never save passwords or credit card information in cookies. By showing how and when a guest uses a site, cookies help us see which areas are popular and not. Many improvements and updates to the site are based on such data as the total number of visitors and pages viewed. This information is most easily tracked with cookies. We use the information from cookies to provide services that are tailored to our user’s needs. While these activities may depend on the use of a cookie, visitors to always have the option of disabling cookies via their browser preferences. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. The use of cookies allows you to take full advantage of’s best features. Please note that some of the parts of’s website may not function properly or may be considerably slower if you refuse cookies and, for all of these reasons, we recommend that you leave them turned on. We may share aggregated demographic/statistical information with our media partners, service providers, and other third parties. In addition, may allow some of our advertisers to display ads that solicit or contain technology to collect information about users.

Privacy of Children

We are committed to protecting the privacy of children. Neither the Web Site nor’s activities are intended for or designed to attract children under the age of 13. We do not collect Personal Information from any person we actually know is a child under the age of 13.

Links to Other Web Sites

Our Web Site contains links to other Web sites operated by third parties that may be of interest to you. However, we do not and cannot control the information and content or links contained on these sites. We do not and cannot control the way in which these Web sites collect and/or use your Personal Information. Therefore, disclaims any liability for any third party’s use of your Personal Information obtained through using the third-party Web site.

Access to Personal Information

Please note that certain information transmitted to may not be later modified or retrieved by However, at your request, we will use reasonable efforts to provide you with access to your Personal Information (if we still retain it) and to revise, update or replace Personal Information that you inform us is in error. Please send us an e-mail at to request access to any Personal Information that we may have retained about you in our user database, to request a change in your Personal Information, and/or to request us to inform our service providers of changes in your Personal Information. We cannot guarantee the actions of our service providers after we inform them of any changes.